Thanks for purchasing our products at DyeliciousDiscs.com. The product must be in new condition. We offer a money-back guarantee for all purchases made on our website minus a $5 restocking fee paid back in the form you paid.(credit card charged, paypal, or venmo. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. You are eligible for a full reimbursement minus $5 restocking fee within 14 calendar days of your purchase. You do not need to return item in same packaging it was sent in. After the 14-day period you will no longer be eligible and won't be able to receive a refund. Excluded from returns are Customized Dyed Discs or Vintage Vibrams. If you have any additional questions or would like to request a refund, feel free to contact us at dyeliciousdiscs@gmail.com.